Customer Fulfilment Administrator

2010-09-03 00:00:00

Title: Customer Fulfilment Administrator
Salary: �11,500
Location: Bratislava - Bratislava, Slovakia
Languages: French, German, Turkish, Hebrew
Posted: 3rd Sep 2010

Description:
Customer Fulfilment Administrator
Bratislava, Slovakia
�11,500

This role is permanently based in Bratislava, Slovakia.

Manpower is currently recruiting for Customer Fulfilment Administrators for one of the worlds leading IT technologies companies based in Slovakia.

As a customer fulfilment administrator you will be responsible for supporting customers, sales force and business partners from initial sales support through contract signing, delivery, invoice and collecting.
Your role will involve preparation and management of hardware, software and services contracts, managing the processes, reporting and invoicing.

A suitable candidate will have:
� Ability to relocate permanently to Slovakia
� Fluency in English and one other language
� Experience in a customer service role
� IT skills

We are looking to fill the following positions
Customer Fulfilment with Turkish
Customer Fulfilment with German
Customer Fulfilment with Hebrew
Customer Fulfilment with German & French

In exchange for your skills we off the following benefits:
� Support during relocation period
� Competitive salary
� Up to 3 bonus holidays per annum
� Experience in an international company with chance to progress
� Wide social program
� Access to 3000 e-learning courses.

Site Deployment Manager with ITL/ESP or FR

2010-09-01 00:00:00

Title: Site Deployment Manager with ITL/ESP or FR
Salary: EUR/months; lunch vouchers, allowances
Location: Bratislava, Slovakia
Languages: English, French, Italian, Spanish
Posted: 1st Sep 2010

Description:
Main responsibility of the project manager is to coordinate delivery of the AT&T services for the EMEA customers.

Detailed description of the job responsibility
o Customer�s Kick off call and data verification on the beginning of the project
o Coordination of the circuit ordering and delivery with the Access provisioning Team
o Ordering and delivery of the hardware with the AT&T ordering and staging team
o Regular consultation with the customer and status review with the AT&T account manager and Global Project Manager / SDM L3
O Preparation and support of the product Test&Turn up (T&TU)
o Participation on the circuit, hardware or other troubleshooting
o Language support if applicable during T&TU

Job Requirements:
For this position you should preferably have strong communication skills and should be a graduate of a secondary high school or university.
Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management.

1. Fluent in the English and 2nd language (check the proposal below). Good verbal communication skills and proficient writing ability.
2. Knowledge of various communication technologies and networking technologies e.g. TCP / IP, Routing protocols, LAN, WAN technologies.
3. Sound knowledge of Routers, Bridges, Multiplexers, and Switches.
4. The ability to interact on the phone with customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with customers, project managers, internal organizations and PTT companies is desired.
5. Strong problem solving abilities. Confident communicator with the ability to communicate effectively with vendors and customers.
6. Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision.
7. Prior project management experience is very helpful.
8. Prior experience with Cisco router configurations or Cisco Certification (CCNA) is an advantage.
9. PC literate with experience using a range of software packages (Spreadsheets, Outlook email, Web databases, etc.).

Required education/Achieved education:
higher education
university education skills - advantage

Language skills:
1st language: English language - higher advance level
2nd language: Any of following languages: Itlian/Spanis
Service Provider's principal responsibilities/deliverables and time frames:
Computer skills - user:
Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced
Internet (e-mail, www) - advanced
Standard working time: 9:00 am - 5:30 pm (lunch break 30 min included)
Ability to work 1-2 a week evening hours: 1:00 pm - 9:30 pm

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