Complaints Resolution Specialist

Title: Complaints Resolution Specialist
Plat: 13000
Miesto: Bratislava, Slovakia
Jazyky: Angličtina, Nemecký, Nórsky
Uverejnenél: 3rd Feb 2012

Description:
JOB DESCRIPTION:
◦Direct support to clients complaints
◦Pro-active support to develop best services and high client satisfaction
◦Understand the background and puprose of client problems
◦Prepare action plans and drive to resolve
◦Cooperate with technical and other departments in process of finding solution

REQUIREMENTS:
◦Fluent in English OR English and German language is must!!!
◦Associate's Degree/College diploma in Business/Management/Information technology
◦Previuos experience in Customer service
◦Business networking experience
◦Excellent communication skills
◦Client-oriented
◦Technical backgound

Customer Data Controller with Norweigan & Engl

Title: Customer Data Controller with Norweigan & Engl
Plat: Competitive Salary Scheme
Miesto: Bratislava, Slovakia
Jazyky: Nórsky
Uverejnenél: 3rd Feb 2012

Description:
Customer Data Controller with Norvegian and English

Job description, responsibilities and duties

Purpose of the Job:

• Resolving requests from customers
• Resolving of customer problems/issues or escalating to
appropriate personnel using internal systems
• Creating, updating and maintaining of customer details
• Quality checking questionnaires and submissions
received from customers
Company on whose behalf the position is being filled
Other Commercial Activities

leader in suppliar information
Requirements for the employee
Required education
Secondary with leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Skills
Language skills:
English and Norvegian

Required experience, position suitable for a fresh graduate

Experience in the position/sector:

customer servise

The position is suitable for a fresh graduate:
Yes
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Knowledge and previous experience:

• Previous experience of having worked in an Administrative / Customer Service environment.
• Fluent knowledge of English and one of other of these languages: Finnish, Swedish, Norweigan, Danish, Russian and Italian

Essential Skills
Accuracy and close attention to detail
Good communication skills
Logical thought
Be numerate and literate
Confident and pleasant manner
Flexible approach and ability to meet tight deadlines

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Complaints Resolution Specialist

Customer Data Controller with Norweigan & Engl