Späť na vyhľadávanie.Dell Slovakia - Entry level German Speaking Technical Support
| Typ zamestnania: | Permanent |
| Miesto: | Bratislava, Slovakia |
| Plat: | competitive |
| Jazyky: | Nemecký |
Podrobné údaje o zadávateľovi inzerátu
- Meno:Dell Slovakia
- Uverejnené:23-09-2010
- kód:TLJ TTS-01
- Service and support German/English speaking customers with the goal to achieve best customer experience
- Responsible for providing telephone diagnostic technical support of software
Tasks
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Active guidance and online maintenance for the customers on the phone
• Focuses on delivering a positive customer experience according to Dell standards
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
• Documents problems in the support solution database for diagnostics and solution implementation
• Helpful and polite dealing with customers
Personality pre-requisites, additional requirements
• German Language fluently, English intermediate (for logging into the systems)
• Experience in dealing with customers is an advantage
• Excellent communication and analytical skills
• Reliability
• Strong organization and problem solving skills
• Ability to work part of a team as well as independently
• Knowledge of standard Microsoft Windows Applications and Operating systems (Windows Me, 2000, XP, Vista)
• Full knowledge of MS-Office Applications
• Knowledge and understanding of PC hardware components
• Strong in decision making and ability to work under pressure
- Responsible for providing telephone diagnostic technical support of software
Tasks
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Active guidance and online maintenance for the customers on the phone
• Focuses on delivering a positive customer experience according to Dell standards
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
• Documents problems in the support solution database for diagnostics and solution implementation
• Helpful and polite dealing with customers
Personality pre-requisites, additional requirements
• German Language fluently, English intermediate (for logging into the systems)
• Experience in dealing with customers is an advantage
• Excellent communication and analytical skills
• Reliability
• Strong organization and problem solving skills
• Ability to work part of a team as well as independently
• Knowledge of standard Microsoft Windows Applications and Operating systems (Windows Me, 2000, XP, Vista)
• Full knowledge of MS-Office Applications
• Knowledge and understanding of PC hardware components
• Strong in decision making and ability to work under pressure
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
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