Späť na vyhľadávanie.Dell Slovakia - Entry level Czech or German Speaking Customer Care Representative
| Typ zamestnania: | Permanent |
| Miesto: | Bratislava, Slovakia |
| Plat: | competitive |
| Jazyky: | Angličtina, Nemecký, České |
Podrobné údaje o zadávateľovi inzerátu
- Meno:Dell Slovakia
- Uverejnené:23-09-2010
- kód:TLJ CSR-01
The Customer Care Representative is integral to one of Dell's most important strategic initiatives, Customer Experience. The role of the Customer Care Representative is to deliver a positive customer experience, to solve situations when orders do not meet the customers' expectations, and work with internal departments to find solutions to customer issues.
Main Duties and Responsibilities:
• Service the Customer and Fix the Customer's Issue.
• Deliver results against pre-determined target metrics that measure individual, team and business performance.
• Set realistic expectations with the customer and to deliver on those expectations every time.
• Manage open customer cases until final resolution and own the customer issue and understand the customer needs
• Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customers in line with target service levels expectations set
• Manage escalations per the company process, keeping the customer informed and act on behalf of the customer with other Dell departments to ensure satisfactory closure of all issues
• Be clear on how we want the customer to feel following their contact with Dell - important, reassured, impressed, delighted and looked after
• Ensure the proper handling of unusual or problematic situations
• Enhance the value of the positive customer experience through the knowledge, factual information and advice imparted
Skills required
• Strong verbal and written communication skills
• Demonstrate problem solving, organizational and solid communication skills
• Good call/ email handling skills
• Basic analytical skills
• Experience in Outlook, Excel
Abilities:
• Excellent Customer Focus
• Patience and empathy in conflict situations
• Strong team player - enthusiastic, with the ability to self-motivation in pressurized environment.
• Drive for results and processing accuracy and quality of work
• Strong interpersonal skills, ability to work and manage the variable workload Familiarity with own agent reports - actual to targets
Main Duties and Responsibilities:
• Service the Customer and Fix the Customer's Issue.
• Deliver results against pre-determined target metrics that measure individual, team and business performance.
• Set realistic expectations with the customer and to deliver on those expectations every time.
• Manage open customer cases until final resolution and own the customer issue and understand the customer needs
• Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customers in line with target service levels expectations set
• Manage escalations per the company process, keeping the customer informed and act on behalf of the customer with other Dell departments to ensure satisfactory closure of all issues
• Be clear on how we want the customer to feel following their contact with Dell - important, reassured, impressed, delighted and looked after
• Ensure the proper handling of unusual or problematic situations
• Enhance the value of the positive customer experience through the knowledge, factual information and advice imparted
Skills required
• Strong verbal and written communication skills
• Demonstrate problem solving, organizational and solid communication skills
• Good call/ email handling skills
• Basic analytical skills
• Experience in Outlook, Excel
Abilities:
• Excellent Customer Focus
• Patience and empathy in conflict situations
• Strong team player - enthusiastic, with the ability to self-motivation in pressurized environment.
• Drive for results and processing accuracy and quality of work
• Strong interpersonal skills, ability to work and manage the variable workload Familiarity with own agent reports - actual to targets
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
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